Support
Let’s get you moving.
Use these steps for the most common student and staff issues. Because access is tied to a program roster, your on-site staff or program director is the fastest route for account-specific help.
Student sign-in
- Enter the mobile number that your program has on the active roster.
- If a code does not arrive, wait for the resend timer, complete security verification again, and request another code.
- If your number changed or still does not work, ask program staff to update the roster.
Entrance check-in
- Allow camera access when the app asks, then scan the current QR shown at the entrance.
- If the QR is expired, closed, or unavailable, ask staff to check you in manually.
- The app does not use your location or save a camera image.
Staff access
Continue with the Google account that received the program invitation. A director or administrator must update your role or invitation if access is denied.
Account and record help
Use the Account screen in the iPhone app to sign out or permanently delete your account. Contact your program director or the staff member running the current session to correct a phone number, attendance record, point opportunity, or staff role. Do not send one-time codes or sign-in links to anyone.
Contact Palm Beach Synagogue
120 N. County RoadPalm Beach, FL 33480
(561) 838-9002
office@palmbeachsynagogue.org